Shipping policy

 

Shipping Coverage
We ship worldwide to all countries available at checkout. Orders are delivered through international fulfillment networks selected based on product availability and destination.

Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday). Once your order has been dispatched, you will receive a confirmation email with shipment details.

Estimated Delivery Times
Delivery times are estimates calculated from the date of dispatch and may vary depending on destination, logistics routes and local conditions.
– EU deliveries: Express 1–3 business days, Economy 3–5 business days
– Worldwide (including Switzerland): Express 3–4 business days, Economy 5–6 business days

– Shipping is handled via DHL and FedEx

Delivery times are indicative and not guaranteed.

Shipping Origin & Logistics
Products are shipped from international fulfillment centers located in different regions, including Europe and North America. We do not operate a single fixed warehouse. For this reason, orders containing multiple items may be shipped separately and arrive at different times.

Shipping Costs
Shipping costs, if applicable, are clearly displayed at checkout before payment. Some products or promotions may include free shipping, where expressly indicated.

Tracking Information
When available, tracking information will be sent by email once the order has shipped. Please note that tracking may take a few days to become active, especially for international shipments.

Customs, Duties and Taxes
Prices displayed on the website are final product prices. Any customs duties, import taxes or local charges applied by the destination country are the responsibility of the customer. We are not responsible for delays caused by customs clearance procedures.

Delays and Responsibility
Delivery times may be affected by factors beyond our control, including customs inspections, carrier delays or force majeure events. While we work to ensure reliable delivery, we cannot be held responsible for delays once the shipment has been handed over to the carrier.

Important Information
• We do not operate physical retail locations
• Orders are fulfilled through selected third-party logistics partners
• Shipping details are aligned with the information provided at checkout and in your order confirmation

Contact
If you have any questions about shipping or need assistance with your order, please contact us at info@aulae.shop or call +41 772 096 532.