FAQ

Absolutely. Every item available at Aulæ is 100% authentic and sourced exclusively from verified luxury distributors and brand partners.
Each product undergoes a detailed quality and authenticity check before being made available online.
Upon request, we can also provide proof of authenticity or supporting documentation for your purchase.

Once your order is confirmed, our team processes it as quickly as possible — usually within 24 hours.
You’ll receive a confirmation email with all the details, followed by a tracking number once your parcel ships.

We ship across Europe within1–3 business days, andworldwide within up to 7 daysdepending on destination and courier availability.
All orders are handled with the highest care and shipped with trusted carriers.

If for any reason you are not fully satisfied, you can return your order within 14 daysfrom delivery.
Once received and verified, your refund will be issued within the following 14 days, to the same payment method used for purchase.